HELLOBULGARIA SERVICES
Privacy Policy
Last updated: October 24, 2026
About this website
This policy explains how HelloBulgaria handles information submitted through hellobulgaria.net for Bulgarian documents, citizenship-related document assistance, translations, apostille, power of attorney, and other administrative services. HelloBulgaria is the name used on this services website.
Information we collect
When you submit a request, we collect the name, email address, optional phone number, chosen service and message you provide. We also record whether you selected each optional SMS consent box, along with the form language, consent text version and submission timestamp. Technical data needed for site operation, security and abuse prevention may also be processed.
How we use information
We use submitted information to review your request, contact you about the requested service, manage case-related follow-up and maintain the corresponding CRM record. Marketing SMS and non-marketing service SMS are separate, optional choices. Giving a phone number alone does not authorize text messages, and opting in is not required to make an inquiry.
Service providers and mobile privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
We use service providers, including GoHighLevel for CRM and communications administration, solely where needed to respond to requests and operate our services. We do not provide SMS originator opt-in data or consent choices to unrelated third parties for their independent advertising or promotional use. Service providers processing data on our behalf are limited to authorized service-support purposes.
SMS Communications
If enabled and you expressly opt in, service SMS may cover questions about your inquiry, appointment reminders or requests for additional information; marketing SMS may concern special offers, discounts and service updates. You can opt into either category, both or neither. Message frequency varies; message and data rates may apply. Reply STOP to unsubscribe and HELP for assistance to an SMS sent by HelloBulgaria. These website checkboxes do not by themselves activate SMS delivery.
Analytics and cookies
Google Analytics is optional on this website. Its analytics script is loaded after you accept analytics cookies. You can change your choice using the Cookie settings control on the website.
Storage and security
Request records are kept for as long as reasonably necessary for handling the inquiry, related follow-up, compliance and dispute resolution. Access is limited to people and systems needed for these functions. No online service can guarantee absolute security.
Your choices and rights
Depending on applicable law, you may request access, correction or deletion of your personal information, or object to certain uses. Contact us using the inquiry form or the phone number below, and describe your privacy request. SMS opt-out is also available by replying STOP to a received message.
Policy changes
We may update this policy when our services or data practices change. The revision date above shows when this text was last updated.